Need to return or exchange a puzzle ? We are here to help.
Please send us an email email@example.com Or Call us : +1 703436 9766
and we will guide you the next steps.
Please note: Items returned within 30 days of receipt are eligible for a refund. Refunds are processed within 24 hours of receiving your return and will be minus original shipping charges. We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid. Brain Tree Games will gladly pay for a return label to have any item shipped back to us*. you Should decide to return the puzzles on your own, shipping charges are non-refundable. If you return an item without approval you may not receive credit.
Damaged/Defective items: Items damaged during shipping and/or missing items will be replaced by Brain Tree Games. Undeliverable packages: Any package returned as undeliverable to Brain Tree Games will be refunded less shipping costs to the original method of payment.
International orders are not eligible for return shipping labels. All international orders are as-is. We do not send out replacement pieces for international orders unless you agree to pay all shipping fees, duties, and taxes.
When we do ship out replacements we only send the bag of puzzle pieces and NOT the box with the puzzle image on it. We do this to reduce puzzle fraud as it does happen. Please make sure your order is exactly what was shipped if possible!