Refund policy

RETURN POLICY

Last updated December 25, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. RETURNS All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@braintreegames.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Brain Tree Games LLC

Attn: Returns RMA # 4309 Wheeler Avenue Alexandria, VA 22304 United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $5.00 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

The following items cannot be returned:

● Damaged

● Opened

● Unboxed

● Used

● Ordered date exceeds 15 days

● Purchased in retail store

● If free shipping is applied

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please Note

● A 5% restocking fee will be charged for all returns.

● Sale items are

FINAL SALE

and cannot be returned. QUESTIONS If you have any questions concerning our return policy, please contact us at: 7034369766 support@braintreegames.com